Customer Support (CS) is a dynamic and important role that involves being the first point of contact for the company and providing support for its customer base on a wide range of queries. There are various ways to how you can communicate with their customers - via phone, email, live chat or social media to name a few!
The queries can vary, depending on the company or department. Generally speaking, these queries often relate to orders, refunds, non-technical issues or account queries so you need to be prepared for any question that comes your way. After all, you’ll be the expert on the product!
With all that said, those working in Customer Success are the voice of the company and there is no doubt that you may come across some difficult customers. This is where soft skills such as patience and resilience are essential.
Some relevant skills for a role in Customer Support include problem solving, active listening, communication, empathy and time management!